Once you sign up for your Free Trial you will be emailed your unique set of Host and Guest PIN codes. Before you can make a conference call it is very important to make sure you have the following:
- Host Code (six digits code followed by the # key)
- Guest Code (six digits code followed by the # key)
- Dial-In Numbers
- Time and date of when the call should start
- Contact number and/or email address for each person who will be attending the call
When you have all of these details you are now ready to set up your first conference call.
As a Host, start by setting up the call:
First things first, you need to invite each guest that you wish to attend the call. Email is the easiest way, but if you feel there is a chance that they may not receive the email invitation you should then call them to make sure.
You should give each participant the Guest code. This code is made up of six digits and followed by the # key. They will also need to dial into the Conferencing Bridge using the nearest number to them. For a list of dial-in numbers please go to our Numbers page. (All numbers get you into the same conferencing bridge so everyone dials the nearest number to themselves).
We also offer an Invitation feature on the MyAdmin website. It will help you find and add to your email the best dial-in number for each of your Guests.
If you need to allocate a conference call to a client or project, our scheduling service at www.conferencecall.ie will suit your requirements.
Dialling into the call for Guests and Host(s):
When the guests dial in they will be then prompted for the six digit PIN code followed by the # key and they are now in conference. If they dial in before the host then the meeting has yet to start. They will hear hold music until the host dials into the call.
When the host dials into the call they are prompted for the six digit host code again followed by the # key. Once the host has entered the code the meeting has now begun. All guests will no longer hear hold music and the conference can begin.
*5 – Lecture mode: Lecture mode is a function only the host can use. This function mutes all other users and allows the host to speak without any interruptions. This function is especially useful if there is noise coming from one or more of the guests. You can turn off this function at any time by pressing *5.
*6 – Mute/Unmute: If callers have a lot of background noise, they can mute their own line.
*8 – Roll Call: The Roll call function is a great way of finding out who is currently dialled into your call. When you dial *8, you will hear the name of each guest played back to you. To use this function you must first have ‘Announcements’ activated on your account. If you are unsure if you have Announcements turned on or if you would like to turn Announcements on, please contact our customer service team and we will do our very best to help you.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist you in any way we can.