Our Priority Line service is ideal for high profile or calls where a high-touch service is required.
When activated the Priority Line Service will alert one of our Call Quality Engineers whenever someone dials into your call. The CQE will then proactively monitor your call for any technical or user issues causing disruption on your call.
If a disruption is identified the CQE will take action as appropriate, including muting offending lines dialled into the call, or playing certain guests automated messages to alert them to the disruption they are causing the call.
Your individual preferences can be discussed when configuring the service for your account.
Setting Up Priority Line
To set up the Priority Line Service for your account, please contact your Account Manager. If you’re unsure who that might be, please log into My Admin to find his name and number, or contact us.